Terms of Use
Effective Date: June 2026
Welcome to Solavelled. Thank you for visiting our online store. Solavelled is dedicated to offering thoughtfully designed tableware collections, including Artisan Ceramic Dinnerware, Natural Wooden Serveware, and Crystal Glass Serveware, created to enhance modern dining experiences. These Terms of Use describe the conditions and guidelines that apply when accessing or using our website.
By browsing our website, creating an account, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of these Terms of Use, please discontinue using our website. Solavelled reserves the right to update these terms when necessary. Continued use of our website after updates indicates acceptance of the revised terms.
1. Accuracy of Account & Customer Information
When providing information through our website, you agree that all submitted details are:
- Accurate
- Complete
- Current
This may include:
- Personal information
- Billing details
- Shipping information
- Contact information
Customers are responsible for updating their information whenever changes occur to ensure accurate order processing and communication.
2. Privacy & Personal Data Protection
Protecting customer information is an important responsibility of Solavelled. The collection, storage, and use of personal information are handled according to our Privacy Policy. By browsing our website, purchasing products, or contacting our customer service team, you acknowledge and agree that your information may be processed for purposes including:
- Order fulfillment
- Customer support
- Website improvement
- Service communication
For more details, please review our Privacy Policy.
3. Intellectual Property & Website Usage Rules
All content available on the Solavelled website, including but not limited to:
- Product images
- Brand elements
- Website design
- Product descriptions
- Written content
- Graphics and digital materials
is owned by or licensed to REDSHIFT INDUSTRIES LIMITED and is protected under applicable intellectual property laws.
Visitors are granted limited permission to access and use our website only for personal shopping purposes. You may not:
- Copy, reproduce, or commercially use our website content
- Republish our images, descriptions, or designs without authorization
- Create duplicate versions of our website
- Use automated tools to collect website data
- Attempt to interfere with website security or performance
- Upload harmful software or malicious code
Solavelled reserves the right to restrict access or take appropriate action against users who violate these requirements.
4. Customer Reviews & Submitted Content
Customers may have opportunities to submit:
- Product reviews
- Comments
- Images
- Other feedback materials
By submitting content to Solavelled, you confirm that:
- The content is truthful and lawful
- You have the right to share the submitted material
- The content does not violate third-party rights
- The content does not contain harmful, misleading, or inappropriate information
By providing reviews or other content, you grant Solavelled permission to use, display, reproduce, and share such materials for promotional, marketing, or website improvement purposes. We reserve the right to remove content that violates these standards.
5. External Website Links
Our website may occasionally include links to third-party websites or services for additional information or convenience. Solavelled does not control external websites and is not responsible for:
- Their content
- Privacy practices
- Security policies
- Business operations
Accessing third-party websites through external links is done at your own discretion.
6. Website & Service Disclaimer
Solavelled strives to maintain accurate information and reliable website performance. However, we cannot guarantee that:
- The website will always operate without interruption
- All information will be completely error-free
- The website will always be free from technical issues
Our website and services are provided on an “as available” basis to the maximum extent permitted by applicable laws.
7. Limitation of Liability
By using the Solavelled website, you acknowledge that certain risks may exist when accessing online services or purchasing products. To the extent permitted by law, Solavelled and REDSHIFT INDUSTRIES LIMITED shall not be responsible for indirect, incidental, or consequential losses resulting from:
- Website interruptions
- Technical failures
- Unauthorized access to information
- Improper use of products
- Events beyond our reasonable control
Any legal claim related to website usage must be submitted within the period permitted by applicable law.
8. Customer Responsibility & Indemnification
You agree to protect and hold harmless Solavelled and REDSHIFT INDUSTRIES LIMITED from claims, damages, losses, or expenses resulting from:
- Violation of these Terms of Use
- Illegal activities
- Misuse of our website
- Infringement of third-party rights
This includes reasonable legal costs where applicable.
9. Electronic Communication
By using our website or contacting Solavelled electronically, you agree to receive communications through digital channels. Electronic communications may include:
- Order confirmations
- Policy updates
- Customer service responses
- Important account information
You acknowledge that electronic communication satisfies legal requirements for written communication where applicable.
10. Copyright & Intellectual Property Complaints
Solavelled respects intellectual property rights. If you believe that copyrighted material has been used improperly on our website, please contact us with:
- Your contact information
- Identification of the copyrighted work
- The specific website location involved
- A statement confirming your ownership or authorization
- Any additional information required to review the request
We will carefully review legitimate intellectual property concerns.
11. Force Majeure Events
Solavelled will not be held responsible for delays or inability to perform obligations caused by circumstances beyond our reasonable control. Such events may include:
- Natural disasters
- Public health emergencies
- Transportation disruptions
- Labor disputes
- Government actions
- International logistics interruptions
During such situations, we will make reasonable efforts to minimize the impact on customers.
12. Transfer of Risk
Once an order has been handed over to the selected shipping carrier, responsibility for transportation risks may transfer according to applicable shipping regulations. Customers should refer to our Shipping Policy and carrier tracking information regarding delivery status.
13. Governing Law & Jurisdiction
These Terms of Use and any related agreements are governed by the laws applicable in the Hong Kong Special Administrative Region. Any disputes arising from website usage or transactions shall be handled according to the applicable courts and legal procedures of Hong Kong.
14. Severability & Assignment
If any provision of these Terms of Use is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective. Customers may not transfer their rights or responsibilities under these terms without prior written approval from Solavelled. Solavelled reserves the right to transfer or assign these terms as necessary for business operations.
15. Entire Agreement
These Terms of Use, together with our Privacy Policy, Shipping Policy, Return Policy, and other published policies, represent the complete agreement between you and Solavelled regarding your use of our website. They replace any previous agreements, communications, or understandings relating to website usage.
Company Information & Contact
For questions regarding these Terms of Use, please contact our support team.
- Brand Name: Solavelled
- Operating Company: REDSHIFT INDUSTRIES LIMITED
- Registered Address: Flat/Rm 1706, 17/F, Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
- Customer Support Email: support@solavelled.com
- Customer Service Phone: +1 (478) 834-8461