Shipping Policy
Last Updated: June 2026
Thank you for choosing Solavelled. We are committed to delivering carefully selected tableware pieces to your home safely and efficiently. Our collections, including Artisan Ceramic Dinnerware, Natural Wooden Serveware, and Crystal Glass Serveware, are prepared with attention to detail to ensure a smooth shopping experience. This Shipping Policy explains our order processing, delivery procedures, tracking methods, and related shipping conditions.
By placing an order through our website, you acknowledge and agree to the shipping terms outlined below.
1. Order Processing & Preparation
After your payment has been successfully confirmed, our team will begin preparing your order. Before shipment, each item goes through necessary preparation procedures, including:
- Product inspection
- Protective packaging
- Order verification
- Shipment arrangement
Standard order processing usually requires: 1-3 business days. Orders placed during weekends, holidays, or peak sales periods may require additional processing time and will begin preparation on the next available business day.
2. Shipping Cost & Delivery Time
Solavelled provides international shipping services for customers worldwide. The standard shipping fee is: $5.99 USD. After your order has been dispatched, estimated delivery time is generally: 10-20 business days. Delivery times may vary depending on:
- Destination country or region
- Local carrier operations
- Customs procedures
- Seasonal shipping volume
Please note that estimated delivery periods are provided as general guidance and are not guaranteed delivery dates.
3. Possible Shipping Delays
While we work closely with our logistics partners to provide reliable delivery, certain situations may affect shipping schedules beyond our direct control. Possible delays may occur due to:
- Customs inspections
- Weather conditions
- Transportation interruptions
- Local carrier delays
- International logistics circumstances
If unexpected delays occur, we appreciate your understanding and patience while your package continues through the delivery process.
4. Order Tracking Information
Once your package has been shipped, a confirmation email containing your tracking information will be sent to the email address provided during checkout. You may use the tracking number to monitor your shipment progress. Please note: Tracking information may take approximately: 24-72 hours to become active after the carrier receives and scans the package. If no tracking updates appear immediately, please allow additional time for the system to update.
5. Multiple Packages & Split Shipments
For orders containing multiple products, your items may occasionally be shipped separately. For example, orders including:
- Ceramic dinner plates
- Wooden serving trays
- Glass serveware
may be fulfilled through different shipping routes. If your order is shipped in multiple packages, you will receive separate shipping confirmation emails and individual tracking numbers for each parcel.
6. Order Changes & Address Updates
We understand that customers may occasionally need to update order details. If you need to modify:
- Shipping address
- Product quantity
- Product selection
Please contact our support team within: 12 hours after placing your order. Please include:
- Order Number
- Checkout email address
- Updated information required
We will make every effort to assist you. However, once your order has entered the fulfillment or shipping process, changes may no longer be possible.
7. Delivery Attempts & Unclaimed Packages
If a delivery attempt is unsuccessful, the local carrier may:
- Leave a delivery notice
- Hold the package at a nearby collection location
- Arrange another delivery attempt
Customers are responsible for contacting the local carrier when necessary and ensuring the package is collected within the required timeframe. Solavelled is not responsible for packages returned due to:
- Incorrect shipping information provided by the customer
- Failure to collect the package
- Missed delivery arrangements
8. Tracking Delays & Shipment Status
If your tracking information appears unchanged, please review the latest update date.
- Tracking updated within 7 days: Your package is likely continuing through normal transportation or sorting procedures.
- No updates for more than 7 days: If your tracking status has remained unchanged for over seven consecutive days, please contact: support@solavelled.com. Our team will assist in checking the shipment status with the carrier.
9. Lost Packages & Delivery Issues
Solavelled works with reliable logistics partners to help ensure safe delivery.
Package Lost During Transportation
If the carrier confirms that a package has been officially lost before reaching the destination, we will review the situation and provide an appropriate solution, which may include replacement arrangements.
Package Marked as Delivered
Once tracking information confirms that a package has been delivered, responsibility for the parcel transfers to the recipient. If a delivered package cannot be located, we recommend checking:
- Nearby areas around your property
- Family members or household members
- Neighbors
- Building management or reception areas
Solavelled cannot provide refunds or replacements for packages confirmed as delivered but later reported missing or stolen.
10. International Shipping & Fulfillment
Solavelled serves customers worldwide through professional logistics networks. Depending on product availability and destination, orders may be shipped through different fulfillment channels to provide efficient delivery. Our goal is to ensure that every piece of tableware arrives safely while maintaining product quality throughout transportation.
11. Customs Duties & Shipping Responsibilities:
By completing a purchase on our website, customers acknowledge the following:
- Estimated Delivery Time: Shipping timeframes provided on our website are estimates and may vary due to external circumstances.
- Customs Fees & Import Charges: Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
- Shipping Information Accuracy: Customers are responsible for providing accurate delivery information during checkout.
Incorrect addresses may result in delivery delays, additional shipping costs, or unsuccessful delivery attempts.
Customer Support & Company Information
If you need assistance regarding your shipment, tracking information, or delivery questions, please contact our customer service team. To help us respond quickly, please include your Order Number in your message.
- Brand Name: Solavelled
- Operating Company: REDSHIFT INDUSTRIES LIMITED
- Registered Address: Flat/Rm 1706, 17/F, Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
- Customer Support Email: support@solavelled.com
- Customer Service Phone: +1 (478) 834-8461