Privacy Policy

Effective Date: June 2026

At Solavelled, we value your trust and are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our online store, browse our tableware collections, or place an order for our products, including Artisan Ceramic Dinnerware, Natural Wooden Serveware, and Crystal Glass Serveware. By using our website, you acknowledge and agree to the practices described in this Privacy Policy. If you have any questions regarding your personal information or this policy, please contact us at: Email: support@solavelled.com.

1. Information We Collect

To provide a secure, convenient, and personalized shopping experience, Solavelled may collect different types of information depending on how you interact with our website.

Personal Information Provided by Customers

When you place an order, contact our customer service team, or complete a purchase, we may collect necessary information including:

  • Full name
  • Shipping address
  • Billing information
  • Email address
  • Phone number
  • Order details and purchase history

This information is required to process orders, arrange delivery, provide customer support, and maintain accurate transaction records.

Payment Information

Payments made through our website are processed through secure third-party payment providers. Solavelled does not directly store complete payment card details, including full credit card numbers or security codes. Payment information is handled according to the security standards and privacy practices of authorized payment processors.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Website interaction data
  • Pages viewed and browsing activity

This information helps us improve website performance, understand customer preferences, and enhance your shopping experience.

2. How We Use Your Information

The information collected by Solavelled is used only for legitimate business purposes, including:

Order Processing & Delivery

We use customer information to:

  • Confirm and process purchases
  • Arrange product shipment
  • Provide delivery updates
  • Manage order-related communication

Customer Support

Your information allows us to:

  • Respond to inquiries
  • Provide assistance with orders
  • Resolve product or delivery issues
  • Improve customer service quality

Website Improvement

We analyze customer interactions to:

  • Improve website functionality
  • Optimize product presentation
  • Enhance user experience
  • Better understand customer needs

Security & Fraud Prevention

We may use collected information to:

  • Detect suspicious activities
  • Prevent unauthorized transactions
  • Protect customers and our online store

3. Protection of Personal Information

Solavelled takes reasonable security measures to protect your personal information. Our protection practices include:

  • Secure Data Transmission: Sensitive information transmitted through our website is protected using SSL encryption technology.
  • Limited Internal Access: Access to customer information is restricted to authorized personnel who require such information to perform business operations.
  • Secure Payment Processing: We work with trusted payment providers that follow recognized payment security standards to ensure transaction safety.

4. Third-Party Services and Advertising Partners

Solavelled does not sell customers’ personal information. However, we may share limited information with trusted third-party service providers when necessary to operate our website, process transactions, improve services, or support marketing activities. These partners may include:

Analytics and Advertising Services

We may use third-party platforms to:

  • Analyze website traffic
  • Measure advertising performance
  • Provide more relevant online experiences

These services may include:

  • AppLovin
  • Meta Platforms
  • Google services

Each platform manages its own privacy practices according to its individual policies.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve browsing and shopping experiences. Cookies may help us:

  • Remember items added to your shopping cart
  • Save user preferences
  • Understand website usage patterns
  • Improve product recommendations and marketing performance

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are restricted.

6. Children’s Privacy

Solavelled products and services are intended for general audiences. We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information from our records.

7. California Privacy Rights (CalOPPA)

In accordance with applicable California privacy regulations, users may have the right to:

  • Browse our website without providing personal information before purchase
  • Access our Privacy Policy through a clearly visible website location
  • Understand how personal information is collected and used

We also respect recognized browser privacy preferences, including applicable Do Not Track (DNT) signals.

8. GDPR Rights for European Customers

Customers located in the European Economic Area (EEA) may have rights under the General Data Protection Regulation (GDPR). These rights may include:

  • Requesting access to personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of personal data
  • Restricting or objecting to certain processing activities

To submit a privacy request, please contact: Email: support@solavelled.com.

9. California Consumer Privacy Rights (CCPA / CPRA)

California residents may have additional privacy rights, including:

Right to Know

You may request information regarding:

  • Categories of personal data collected
  • Purpose of data collection
  • Types of third parties involved

Right to Request Deletion: You may request the deletion of personal information collected by Solavelled, subject to applicable legal requirements.

Right to Opt Out: Solavelled does not sell personal information. However, certain advertising or analytics activities may involve limited data sharing as defined by applicable privacy regulations. Customers may request to opt out of such activities by contacting: support@solavelled.com.

10. Data Security Incident Response

Although Solavelled applies strict security measures, no online system can guarantee complete protection against all potential risks. If a security incident affecting customer information occurs, we will:

  • Investigate the situation promptly
  • Take appropriate corrective actions
  • Notify affected customers when required by applicable regulations

11. Marketing Communication Policy

We respect your communication preferences. If you subscribe to receive updates from Solavelled:

  • Emails will contain accurate information
  • Promotional messages will clearly identify their purpose
  • Each marketing email will include an unsubscribe option

You may stop receiving promotional communications at any time by following the unsubscribe instructions or contacting us directly.

12. Company Information

For questions regarding this Privacy Policy or our privacy practices, please contact:

  • Brand Name: Solavelled
  • Operating Company: REDSHIFT INDUSTRIES LIMITED
  • Registered Address: Flat/Rm 1706, 17/F, Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
  • Customer Support Email: support@solavelled.com
  • Customer Service Phone: +1 (478) 834-8461