Terms of Purchase

Effective Date: June 2026

Welcome to Solavelled. We are committed to creating thoughtfully designed tableware that enhances everyday dining experiences. Our collections include Artisan Ceramic Dinnerware, Natural Wooden Serveware, and Crystal Glass Serveware, carefully selected to combine functionality, craftsmanship, and timeless aesthetics.

These Terms of Purchase outline the conditions and responsibilities that apply to all purchases made through the Solavelled online store. By placing an order on our website, you confirm that you have reviewed and accepted these terms, along with our Privacy Policy and other applicable store policies. We recommend carefully reviewing the following information before completing your purchase.

1. Customer Eligibility & Purchase Requirements

By placing an order through Solavelled, you confirm that:

  • You are at least 18 years old or have obtained appropriate authorization to complete the purchase.
  • The information provided during checkout is accurate and complete.
  • Purchasing and importing our products complies with the laws and regulations applicable in your region.

For customer service, order verification, and quality management purposes, we may retain relevant communication records between customers and our support team.

2. Privacy & Information Protection

Protecting customer information is an important part of the Solavelled experience. All personal information and payment-related data are handled according to our Privacy Policy and applicable security standards. By purchasing from our website, you acknowledge and agree that:

  • Your information may be processed for order fulfillment, customer support, and service improvement.
  • Payment transactions may be completed through secure third-party payment providers.
  • We may update our privacy practices when necessary to improve security and comply with applicable regulations.

Continued use of our website after policy updates indicates acceptance of the revised terms.

3. Order Review, Acceptance & Fulfillment Rights

Solavelled reserves the right to review and process each order according to operational requirements. We may cancel or decline an order in situations including, but not limited to:

  • Product availability issues
  • Suspected fraudulent activity
  • Incorrect pricing caused by technical errors
  • Incomplete or inaccurate customer information

In certain cases, we may request additional verification before confirming shipment. If an order is canceled by Solavelled after payment has been completed, the corresponding payment amount will be refunded through the original payment method. We also reserve the right to update product pricing, availability, product details, and promotional offers without prior notice.

4. Product Images, Materials & Natural Variations

We make every effort to present our products accurately through detailed images, descriptions, and specifications. However, slight differences may occur due to:

  • Different screen settings and display calibration
  • Lighting conditions during product photography
  • Natural characteristics of materials

For example:

  • Ceramic products may have subtle glaze variations.
  • Wooden products may feature unique grain patterns and natural textures.
  • Glass products may have slight visual differences caused by handcrafted details.

These characteristics are considered part of the natural beauty and uniqueness of the products. Customers are encouraged to carefully review product information before completing their purchase.

5. Pricing Accuracy & Technical Errors

Although we regularly review our website information, occasional technical issues may result in incorrect product prices or display errors. If an order is placed with an incorrect price caused by a system error, Solavelled reserves the right to:

  • Pause order processing
  • Contact the customer regarding the issue
  • Cancel the affected order if necessary
  • Provide a full refund through the original payment method

We reserve the right to correct pricing errors and update website information at any time.

6. Product Availability & Delivery Estimates

Product availability displayed on our website represents current inventory information but does not constitute an absolute guarantee. Although we aim to process orders efficiently, delivery schedules may be affected by factors including:

  • International logistics conditions
  • Customs procedures
  • Weather events
  • Transportation delays
  • Supply chain circumstances

Estimated delivery times are provided for reference only and do not represent guaranteed arrival dates. If an ordered product becomes unavailable after purchase, we will contact the customer and provide an appropriate solution, which may include cancellation or adjustment of the affected item.

7. International Orders & Customer Responsibilities

Customers purchasing from outside our operating region acknowledge that international orders may be subject to local requirements. Before placing an order, customers are responsible for confirming:

  • Whether the product can legally be imported into their destination country.
  • Whether additional documentation is required.
  • Whether local product standards or labeling requirements apply.

Customers should understand that product regulations, packaging requirements, and consumer protection standards may differ between countries.

8. Customs Duties, Taxes & Import Fees

For international shipments, customers act as the importer of record and are responsible for any additional charges imposed by local authorities. These charges may include:

  • Customs duties
  • Import taxes
  • VAT or similar government fees
  • Clearance-related charges

Such costs are determined by the destination country's regulations and are not controlled by Solavelled.

9. Governing Law & Company Information

These Terms of Purchase and related transactions are governed and interpreted according to the laws applicable in Hong Kong Special Administrative Region. The Solavelled online store is operated by:

  • Brand Name: Solavelled
  • Operating Company: REDSHIFT INDUSTRIES LIMITED
  • Registered Address: Flat/Rm 1706, 17/F, Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong

Customer Support If you have questions regarding these Terms of Purchase, your order status, or any related concerns, please contact our customer support team. To help us respond efficiently, please include your Order Number when contacting us.