Return Policy

Effective Date: June 2026

Thank you for choosing Solavelled. We are dedicated to creating thoughtfully designed tableware that enhances your dining experience, including our Artisan Ceramic Dinnerware, Natural Wooden Serveware, and Crystal Glass Serveware collections. We carefully inspect our products before shipment to ensure they meet our quality standards. If you experience any issues with your order, please contact our customer support team at: Email: support@solavelled.com. To help us review your request efficiently, please provide your Order Number and the email address used during checkout.

Please review our return and resolution guidelines below.

1. Return Eligibility Policy

Due to the nature of our carefully selected tableware collections, Solavelled does not offer general returns or exchanges based solely on personal preference, including reasons such as:

  • Change of mind
  • Incorrect selection of style or design
  • Personal taste differences
  • Product size preference changes

However, we will provide appropriate assistance in cases involving:

  • Manufacturing defects
  • Damage caused during transportation
  • Incorrect items received
  • Missing products from an order

Each request will be reviewed individually according to the details provided.

2. Reporting Damaged, Defective, or Incorrect Items

At Solavelled, we take product quality and customer satisfaction seriously. If your order arrives damaged, defective, or different from what you purchased, please contact us within: 7 days after the confirmed delivery date. To help us investigate and provide a suitable solution, your request should include:

  • Order Number
  • Email address used for purchase
  • Detailed description of the issue
  • Clear photos or videos showing the damage, defect, or incorrect item
  • A photo of the shipping label on the package (if applicable)

Once we receive your request, our team will review the information provided and determine the most suitable solution. Depending on the situation, solutions may include:

  • Replacement of the affected item
  • Partial refund
  • Full refund

3. Refund Processing

If a refund is approved after review, the payment will be returned through the original payment method used during checkout. Please note that refund processing time may vary depending on your payment provider or financial institution. Generally, approved refunds may require: 7-12 business days to appear in your account after processing has been completed.

4. Replacement Policy

Solavelled does not provide standard product exchanges. Replacement requests are only available for products that are confirmed to have:

  • Manufacturing defects
  • Shipping damage
  • Incorrect fulfillment issues

After reviewing your claim, our customer support team will provide further instructions regarding replacement arrangements.

5. Unauthorized Returns

Please do not send any products back to our warehouse, fulfillment centers, or company address without receiving written approval from Solavelled. All return requests must first be submitted and approved by our customer service team. Packages returned without prior authorization may not be accepted and may not qualify for refunds, replacements, or other compensation.

6. Important Notes Regarding Tableware Products

As our products are crafted from materials such as ceramic, wood, and glass, certain natural characteristics may occur:

  • Slight variations in ceramic glaze
  • Natural differences in wood grain
  • Minor texture variations caused by handcrafted finishes

These characteristics are part of the unique beauty of natural materials and are not considered product defects.

Customer Support & Company Information

If you have questions regarding your order, product quality, or return requests, please contact our customer care team. We are committed to providing timely assistance and ensuring a smooth shopping experience.

  • Brand Name: Solavelled
  • Operating Company: REDSHIFT INDUSTRIES LIMITED
  • Registered Address: Flat/Rm 1706, 17/F, Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
  • Customer Support Email: support@solavelled.com
  • Customer Service Phone: +1 (478) 834-8461