Shipping Protection & Tipping Policy

At Solavelled, ensuring your premium tableware arrives flawlessly is our utmost priority. To grant our patrons maximum flexibility and peace of mind during the checkout phase, we provide a few supplementary options for your consideration.

1. Fully Elective Add-Ons

We want to clearly state that choosing to leave a tip or adding package insurance is entirely at your discretion. These are strictly non-mandatory options and will never be billed to your account unless you explicitly select them prior to payment.

  • Transit Coverage: A supplemental safeguard designed to shield your delicate Artisan Ceramic Dinnerware, Crystal Glass, or Natural Wooden Serveware against potential breakage, theft, or misplacement while en route to your home.
  • Staff Gratuity: A discretionary feature for buyers who wish to send a token of appreciation to our hardworking fulfillment and customer care specialists.

2. Scope of Transit Coverage

Opting into our delivery insurance shields your parcel against a wide array of logistical mishaps. To review the comprehensive terms, including exact scenarios covered and any applicable exclusions, kindly consult our dedicated informational page here: https://solavelled.com/pages/shipping-policy

3. Reversals and Restitution

Client satisfaction remains the cornerstone of REDSHIFT WAKALALA LIMITED. Should you experience a change of heart after attaching a gratuity or transit coverage to your invoice, we will cheerfully issue a 100% reimbursement for those exact line items—no justification required.

We are committed to authorizing these specific refunds instantly upon your request, regardless of whether your Solavelled collection has already left our facility. If you simply clicked the wrong button during the checkout flow, you are fully entitled to a prompt return of these voluntary expenditures.

4. Client Assistance

To initiate a reimbursement for these elective services, or if you simply need further clarification regarding your order, please connect with our dedicated support representatives through the following avenues:

  • Voice / SMS Inquiries: +1 (478) 834-8461
  • Electronic Mail: support@solavelled.com

Our Solavelled care team stands ready to respond rapidly, ensuring your entire purchasing journey remains completely stress-free.